Return & Refund Policy
We strive to make every order a positive experience. If you receive the wrong item or are unsatisfied with your purchase, we’re happy to help resolve the issue by offering a replacement, reshipment, or store credit.
If you need to return an item, please contact us by email at info@Budhava.com or call 1-954-607-2088 to request a Return Merchandise Authorization (RMA). Items must be returned in their original packaging and in good condition. Returns without prior authorization will not be accepted.
Please note that our store policy allows exchanges or store credit only. Custom-made items, such as custom-size bracelets, are not refundable but may be eligible for exchange or store credit if needed.
In the case of damaged items, please send us photos to help us process your claim quickly. We will gladly replace the damaged item or issue store credit. As a standard policy, refunds are not provided for damaged products. All claims must be submitted via email to ensure accurate documentation and record keeping.
If a package is returned to us due to an incorrect shipping address, the customer will need to cover the cost of reshipping. We are unable to issue refunds once an order has been shipped.
Once an order has been processed and shipped, it cannot be canceled or refunded.
Cancellations are accepted only within the first four hours after placing an order. If your order includes customized items and is canceled after this window, a 20% cancellation fee will apply. After twelve hours, cancellations are no longer accepted, as fulfillment and custom processing will have already begun. Orders that are already in transit cannot be canceled or refunded, and we cannot provide refunds for delays caused by shipping carriers or external logistics issues.
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International orders, refunds are not available. However, returned items can be exchanged for store credit, provided the item is sent back to us. Customers are responsible for any customs duties or import fees charged by the destination country. If an international package is refused at delivery due to unpaid customs duties, we will issue store credit only after the item is returned to our facility.
Please keep in mind that once a package is handed off to your national postal carrier, we are no longer responsible for tracking or delivery issues. We strongly encourage all customers to double-check their shipping information before submitting an order to prevent delays or undelivered items.
If you have any questions about your order or need assistance with a return or exchange, we’re here to help. Please don’t hesitate to contact us.